Senior Manager, Technical Support

Main Tasks/ Responsibilities / Authorities:

  • Monitor the high priority fault codes of product in Uptime Center, provide most effective and efficient solution to solve the machine problem;
  • Maintain the technical support process and quality feedback process, answer TS calls within time frame;

  • Handling of technical queries & distribute all technical (SB, ST, PSI) information to internal and external customers dissemination;

  • Support dealers handling critical machine down case by providing technical solution and troubleshooting methodology, coordinate the parts logistic process for urgent case;

  • Investigate, diagnose, and report on product repetitive failures, and develop containment solution to minimize market impact;

  • Develop working plans of Campaign and Product Update, coordinate parts preparation and dealer training when necessary, and follow up the completion rate in due time;

  • Judge service and part claims promptly and make the most appropriate judgment;

  • Develop dealer technical support operation capability;

  • Coordinate field surveys with specialists from R&D, Purchasing and manufacture;

  • Conduct site inspection for incident issues and communicate with each internal stakeholder for final resolution

  • Provide parts stock recommendations according to product life-cycle;

  • Organize monthly technical support meeting and Brush-up meeting;

  • Be sponsor of dealer technical support council and develop road map and action plan;

  • Support or lead related aftermarket project;
  • ​Other works assigned by company;
Required Knowledge & Experience:
  • University degree in related field
  • Proven leadership abilities
  • Market Knowledge
  • Product technical knowledge
  • Computer skills
  • Sensitive to dealers & customers’ expectations
  • Good business sense, good understanding of business process
  • Communication and proven people skills
  • Fluent verbal and written in English

Nous connaître

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Construction Equipment is a global company driven by passion, curiosity and by our purpose: to build the world we want to live in. We believe that only through imagination and teamwork can we develop a world that is cleaner, smarter and more connected. Our company culture reflects this belief through the care and trust it places in our customers, employees and suppliers. People are at the heart of our business. It is through our strong network of talented, enquiring and innovative minds that we have been able to pave the way towards a more sustainable future. The global construction industry is our arena and our employees are our greatest assets.

We can only continue to stand out as industry leaders through the people driving us forwards. Come be a part of our team and help us build tomorrow.

Faisons connaissance

process de recrutement

Candidature

Une confirmation vous sera envoyée par e-mail dès que vous aurez soumis votre candidature. Par la suite, vous pourrez toujours mettre à jour votre profil personnel.

Entretien

Si vous êtes sélectionné(e) pour un entretien, vous serez informé(e) des étapes suivantes du processus : deuxième entretien, tests de personnalité et d’aptitude et prise de références

Sélection

Tous les candidats seront informés de l’issue de leur candidature, lorsque le candidat / la candidate le (la) plus pertinent(e) aura été retenu(e). Si vous le souhaitez, nous pouvons conserver votre CV dans notre base de données. Vous pouvez également vous créer une alerte, vous permettant de recevoir directement dans votre boîte mail les nouvelles offres d’emploi correspondant à votre profil.

Intégration

Lors de votre arrivée au sein de l’entreprise, vous suivrez un processus d’intégration qui vous aidera à rapidement faire partie intégrante de l'équipe et à commencer votre mission dans les meilleures conditions possibles.

Témoignages

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