Service Manager

Job Summary:
Manages and Supervises workload for Service Department and searches for new service opportunities. Works to insure customer satisfaction on coach repairs and repairs are completed per company guidelines.
Core Responsibilities:
  • Respect and enforce all company policies, safety regulations, rules and values of the company.
  • Act as an ambassador of Prevost in all respects.
  • Safeguard organizational and personal information confidentiality
  • Contribute to the attainment of company objectives through the efficient use of resources
  • Foster teamwork and positive communications between employees and all business sectors
  • Implement improvements in coordination with management objectives based on Prevost business direction
  • Promote standardization and uniformity in management processes and practices
  • Coordinating training of service technicians and assist with personal development plans
  • Develop personal and professional skills
  • Seek opportunities to increase service sales
  • Ensure customer satisfaction on repair and support Prevost Red Carpet Policy Standards
  • Monitor operational expenses of service department
  • Review annual budgets and assess equipment needs
Required Competencies:
  • Mechanical knowledge
  • Ability to estimate a mechanical repair
  • Ability to do a detailed analysis and estimate of a collision
  • Contact customers to fill service schedule
  • financial responsibility of department expenses
  • Communicating with customers and vendors for repairs, authorizations and purchase orders
  • Customer service oriented
  • Teamwork
  • Record keeping, research and documentation skills
  • Resolve customer discrepancies
  • Fast paced environment combined with high customer expectations
  • Understand and enforce warranty policy
  • Excellent organizational skills
  • Intermediate to Advanced Microsoft Office skills
  • Supervise service department and team leaders for workload and meeting customer demands
  • Conduct/ participate in routine communication meetings with department
  • Manages workload to accomplish repairs to efficiently meet the company’s standards and to meet / exceed customer expectations
  • Assist other branches and area Service Representatives to manage customer problems
  • Assertive with technician roles and responsibilities
  • Willing to make decisions and follow through
  • Participate in WO process to expedite customer invoicing
  • Attend and communicate training information
Minimum Education Required:
  • Minimum High School Education
Minimum Years of Experience Required:
  • 5 Years industry experience required
  • Prior Service Manager experience preferred
  • CDL Preferred
Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.
Volvo Group North America is an Equal Opportunity Employer

Nous connaître

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Buses, is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
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Faisons connaissance

process de recrutement


Une confirmation vous sera envoyée par e-mail dès que vous aurez soumis votre candidature. Par la suite, vous pourrez toujours mettre à jour votre profil personnel.


Si vous êtes sélectionné(e) pour un entretien, vous serez informé(e) des étapes suivantes du processus : deuxième entretien, tests de personnalité et d’aptitude et prise de références


Tous les candidats seront informés de l’issue de leur candidature, lorsque le candidat / la candidate le (la) plus pertinent(e) aura été retenu(e). Si vous le souhaitez, nous pouvons conserver votre CV dans notre base de données. Vous pouvez également vous créer une alerte, vous permettant de recevoir directement dans votre boîte mail les nouvelles offres d’emploi correspondant à votre profil.


Lors de votre arrivée au sein de l’entreprise, vous suivrez un processus d’intégration qui vous aidera à rapidement faire partie intégrante de l'équipe et à commencer votre mission dans les meilleures conditions possibles.


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