Service Coordinator

Job Summary
The Service Coordinator facilitates achieving a balance between the complexities of service availability and the customer needs and timeline demands while maintaining company profitability.
Core Responsibilities
  • Welcome customers or respond to customer phone requests
  • Refer customers to appropriate individuals or channels in order to guarantee efficiency and customer satisfaction,
  • Resolve problems,
  • Review and report inventory discrepancies,
  • Complete or support manpower billing,
  • Finalize work order processing and invoicing,
  • Distribute and keep technical information up-to-date, and
  • Train co-workers on various aspects of their work responsibilities or expertise, as requested
  • Required Competencies:
  • Safeguard organizational and personal information confidentiality;
  • Respect the policies, rules and values of the company;
  • Contribute to the attainment of company objectives through efficient use of resources
  • Foster teamwork and improved communications between sectors;
  • Develop personal professional skills;
  • Act as a worthy representative of Prevost
Minimum Education Required
  • HS diploma or GED
  • One year vocational training or two year industry-related experience
  • Good communication skills
  • Proficiency in MS Office applications
  • Working knowledge of SAP preferred
Minimum Years of Experience Required
  • 3-5 years of customer service experience
Physical Requirements
  • Sitting
  • Bending
  • Standing
  • Walking
  • Typing
  • Lifting up to 20lbs
Disclaimer: The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.
Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/D/V

Nous connaître

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Buses, is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
We Participate in E-verify

Faisons connaissance

process de recrutement

Candidature

Une confirmation vous sera envoyée par e-mail dès que vous aurez soumis votre candidature. Par la suite, vous pourrez toujours mettre à jour votre profil personnel.

Entretien

Si vous êtes sélectionné(e) pour un entretien, vous serez informé(e) des étapes suivantes du processus : deuxième entretien, tests de personnalité et d’aptitude et prise de références

Sélection

Tous les candidats seront informés de l’issue de leur candidature, lorsque le candidat / la candidate le (la) plus pertinent(e) aura été retenu(e). Si vous le souhaitez, nous pouvons conserver votre CV dans notre base de données. Vous pouvez également vous créer une alerte, vous permettant de recevoir directement dans votre boîte mail les nouvelles offres d’emploi correspondant à votre profil.

Intégration

Lors de votre arrivée au sein de l’entreprise, vous suivrez un processus d’intégration qui vous aidera à rapidement faire partie intégrante de l'équipe et à commencer votre mission dans les meilleures conditions possibles.

Témoignages

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