Operations Manager - Financial Services UK/IE

The Operations Manager is responsible for leading the operations team in the delivery of world class customer Service. Supporting the strategy and putting the customer first, ensuring the delivery and development of the administration services to external customers, dealers and market companies. To deliver all KPI targets for the local market in line with VFS Targets. The role is an important interface into the commercial team and relationship’s across VFS UKIE Teams. The Role is responsible for over a billion worth of assets and the service provided to those customer’s. The Role will manage three teams of circa 20 people in total offering Customer Service and administration services managing large payments and contract loading. Also supporting the management of large customer relationships and being a key member of the operational management team of VFS UKIE. This is a grade 9 position.
  • Manage the team (3 teams,circa 20 people) on a day-to-day basis through given systems and procedures
  • Coordinate and execute all related Operations processes and procedures to ensure that policies are fulfilled
  • Personally handle and decide non-standard cases/ situations
  • Measure, analyze and control process related KPI
  • Responsible for compliance with policies and guidelines in the team
  • Responsible for compliance with service level standards in the team
  • Develop and maintain strong internal and external customer relationships
  • Monitor key responsibilities of direct reports and lead them in the achievement of objectives for their area of responsibility
  • Assess and ensure the competency of the direct reports and reinforce accountability through Management by Objectives and monitor target achievement
  • Organize Best Practices sharing and results orientated culture within the team
  • Realize cultural change within the team towards customer focus to truly live the Customer Experience
  • Support the recruiting and development of talented people for the team
  • Directly supervise processes and procedures to ensure we have the most efficient and controlled working environment
  • Identify and evaluate risks and areas for improvement and design solutions

  • Proven experience of team management preferably in the financial services industry
  • Experience in leading a team within the function Operations
  • Experience in working in an International environment preferred

Managerial competencies & skills:
  • Demonstrate excellent staff motivational skills
  • Demonstrate strong staff development skills
  • Good knowledge / understanding of financial services products and services
  • Is strong in implementation and in monitoring the delivery
  • Demonstrates managerial effectiveness (doing the right things) and efficiency (doing things right)
  • Demonstrates strong interpersonal and influencing skills
  • Is strong in interfacing with other functions and markets
  • Is target-driven, self-motivated and tenacious in achieving the set objectives

We can offer you a competitive base salary and an annual bonus along with a car. We will also offer you development and training in areas identified in your personal business plan.
You’ll get the opportunity to develop your career and we will support you every step of your journey across all Volvo Group brands.
We also offer 25 days holiday, pension, private healthcare, gym discount, half price cinema tickets, and discount on Renault and Volvo cars. In VFS we also encourage you to join us for Pizza Fridays!

Nous connaître

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Financial Services is the global financial solutions provider of the Volvo Group, supporting the Volvo Group brands with expert financial services. This includes providing customers and dealers with a full-range of offerings, such as financing, leasing, and insurance solutions. Our team of about 1,400 professionals are located in 45 countries worldwide. As a part of the Volvo Financial Services team, you will experience challenging assignments, gain international exposure, and interact with colleagues around the world in the Volvo Group.

Faisons connaissance

process de recrutement


Une confirmation vous sera envoyée par e-mail dès que vous aurez soumis votre candidature. Par la suite, vous pourrez toujours mettre à jour votre profil personnel.


Si vous êtes sélectionné(e) pour un entretien, vous serez informé(e) des étapes suivantes du processus : deuxième entretien, tests de personnalité et d’aptitude et prise de références


Tous les candidats seront informés de l’issue de leur candidature, lorsque le candidat / la candidate le (la) plus pertinent(e) aura été retenu(e). Si vous le souhaitez, nous pouvons conserver votre CV dans notre base de données. Vous pouvez également vous créer une alerte, vous permettant de recevoir directement dans votre boîte mail les nouvelles offres d’emploi correspondant à votre profil.


Lors de votre arrivée au sein de l’entreprise, vous suivrez un processus d’intégration qui vous aidera à rapidement faire partie intégrante de l'équipe et à commencer votre mission dans les meilleures conditions possibles.


Offres d’emploi similaires