Team Manager (Uptime Solutions)

Position Title : Team Manager (Uptime Solutions)

The main purpose of the position is to coach & develop high performing teams to deliver against defined targets and standards. In support of vehicle uptime, you will work closely within your designated market(s) to secure dealer performance reviews are carried out and relevant action plans agreed.
Reporting: This role will be reporting to the Operations Manager
Job Objectives
  • Responsible for the day-to-day management of the breakdown coordination team including staff planning and payroll management of 9 employees.
  • Responsible for ensuring that contracts are operate within the clients operational requirements at all times and keeping your line manager informed of any contract failings.
  • To ensure the team has a clear understanding of the Volvo Truck Quality & Services strategy and the role they play in order to deliver upon Uptime strategic focus areas.
  • To secure increased uptime by ensuring the team delivers within 1st line escalation support, drawing upon the knowledge and competence of 2nd line escalation wherever needed.
  • To evaluate performance of all team members, taking necessary steps to coach, mentor or address performance concerns in a prompt manner.
  • To use available reporting and case analysis, monitor the service levels provided by the dealer network and establish corrective actions together with market contacts.
  • To support that customer requirements are maintained with keys customers, providing valuable information to Roadside Services & Quality Customer Relations Teams
  • To share improvement suggestion ideas based on your 1st level involvement within live breakdown handling and team performance evaluations to relevant areas within the Uptime Management Team

Education and Job Experience
  • University Degree in Business Management
  • Must have minimum 2 years’ experience team management
    • Successful and proven track record of team management
    • Have Exceptional Customer Service Relations
  • Must be Computer Literate – Excel and Business writing
  • Technical Competence advantageous

Job Knowledge and Skills
  • Must have proven successes in managing multiple relationships both internally and externally
  • Good Time management skills are essential.
  • Must have Organisational, Planning and Decision Making Skills
  • Must be Outcomes-driven
  • Must be Detail Orientated
  • Must be fast thinker and a Problem Solver
  • Must have knowledge of the transport industry.
  • Must have excellent leadership skills
  • Must be a strong communicator
  • Action & customer orientated
  • Focused and results driven
  • Positive can do attitude
  • Ability to work as part of a team and cross-functional
  • Highly motivated and confident
  • Must be keen to learn and develop a career in the Motor Industry.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.

Nous connaître

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Faisons connaissance

process de recrutement

Candidature

Une confirmation vous sera envoyée par e-mail dès que vous aurez soumis votre candidature. Par la suite, vous pourrez toujours mettre à jour votre profil personnel.

Entretien

Si vous êtes sélectionné(e) pour un entretien, vous serez informé(e) des étapes suivantes du processus : deuxième entretien, tests de personnalité et d’aptitude et prise de références

Sélection

Tous les candidats seront informés de l’issue de leur candidature, lorsque le candidat / la candidate le (la) plus pertinent(e) aura été retenu(e). Si vous le souhaitez, nous pouvons conserver votre CV dans notre base de données. Vous pouvez également vous créer une alerte, vous permettant de recevoir directement dans votre boîte mail les nouvelles offres d’emploi correspondant à votre profil.

Intégration

Lors de votre arrivée au sein de l’entreprise, vous suivrez un processus d’intégration qui vous aidera à rapidement faire partie intégrante de l'équipe et à commencer votre mission dans les meilleures conditions possibles.

Témoignages

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