Technical Product Specialist - Global (m/f/d)

In the area of our Technology Global Technical Support department we are looking for a
Technical Product Specialist (m/f/d) - global
The Global Technical Support team supports Co-Pilot, Dig Assist, SW and E&E for EXC and CWL worldwide. As part of our high performing team focused on machine uptime, you will be responsible in the second line of support to deliver technical information and solution regarding quality issues.
Main Responsibilities:
  • Drive Co-Pilot application uptime and customer success by working collaboratively and cross functionally with technology functions, global and regional technical support functions and dealer product specialists
  • Responsible for support targets and quality information
  • Lead and manage activities related to Co-Pilot applications to secure high expertize in global technical support teams
  • Drive quality improvement for Co-Pilot Dig Assist application within technology
  • Contribute with development and implementation activities for projects related to Co-Pilot, Dig Assist, electrical and autonomous machines for WEXC, CWL
  • Manage Technical Support Calls related to Co-Pilot, Dig Assist, machine SW and machine E&E escalated from region support
  • Develop and maintain good collaboration between sales functions, customer solution, technology functions and technical support to secure high customer satisfaction related to Co-Pilot Dig Assist application
Required competencies, personal skills and experience:
  • University degree in engineering or equivalent
  • Knowledge of quality tools and methods for E&E
  • SW design and system engineering knowledge is a benefit
  • Good ability in communication and presentation
  • System knowledge (SEMS, VDA, Configurator, WebMia) is a benefit
  • Application knowledge of excavators is a benefit
  • Customer support mind set
  • Fluent in English (verbally and written)

Do you enjoy working in a motivating, international environment with opportunities for development and flexibility? Then please apply via our Online Tool. We look forward to receiving your application!

Nous connaître

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

With Volvo Construction Equipment, one of the world’s leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Faisons connaissance

process de recrutement

Candidature

Une confirmation vous sera envoyée par e-mail dès que vous aurez soumis votre candidature. Par la suite, vous pourrez toujours mettre à jour votre profil personnel.

Entretien

Si vous êtes sélectionné(e) pour un entretien, vous serez informé(e) des étapes suivantes du processus : deuxième entretien, tests de personnalité et d’aptitude et prise de références

Sélection

Tous les candidats seront informés de l’issue de leur candidature, lorsque le candidat / la candidate le (la) plus pertinent(e) aura été retenu(e). Si vous le souhaitez, nous pouvons conserver votre CV dans notre base de données. Vous pouvez également vous créer une alerte, vous permettant de recevoir directement dans votre boîte mail les nouvelles offres d’emploi correspondant à votre profil.

Intégration

Lors de votre arrivée au sein de l’entreprise, vous suivrez un processus d’intégration qui vous aidera à rapidement faire partie intégrante de l'équipe et à commencer votre mission dans les meilleures conditions possibles.

Témoignages

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